School Governor Training: Complaints Policy & Serial/Persistent Complainant Guidance

Vicki Evans, School Governance and Data Protection Manager, will be delivering online training for School Governors on our recently updated School Complaints Policy and the revised Serial and Persistent Complainant Guidance.

The session will explore effective approaches to resolving complaints, provide a walkthrough of the updated procedures, and address the increasing complexities that schools are facing.

Governors will gain greater confidence in applying the policy, understanding their role, and supporting fair, consistent, and timely complaint resolution.

Please complete this form should you wish to join one of our online training sessions. Following submission of the online form, a Teams meeting invitation will follow in due course for your selected date.

Should you have any problems, queries or should the need arise to cancel your booking, please email: governortraining@northumberland.gov.uk

The School Support Team

Booking link: School Governor Training: Complaints Policy & Serial/Persistent Complainant Guidance