First Contact, the enquiry and referral line for Northumberland Council’s Children’s Services, will be renamed Onecall.
Onecall is one number for adult social care, children’s services and community health enquiries and referrals in Northumberland. You can also use Onecall to make children and adults safeguarding referrals.
Onecall includes adult social care and healthcare staff from Northumbria Healthcare NHS Foundation Trust, with council staff from children’s services, and partners in Northumbria Police and ambulance services.
Our priority is to provide help at the earliest opportunity to prevent a crisis and we aim to help the most vulnerable people keep safe and well 24-7.
Our experienced team brings together social workers, therapists, community nurses, early help workers, or specialists in mental health assessments, telecare or home improvement depending on the nature of the enquiry.
Contact Onecall our 24-7 phone line on 01670 536 400 or email: email@example.com Please note out of office hours are for emergency referrals only and if emailing outside of office hours please be aware that this will be dealt with the next working day.