For the attention of: Schools subscribing to NCC’s HR SLA
Thank you to all those who took the time to complete our survey. We appreciate that this is a busy time of year in schools (and that it has been a long term!).
We are very pleased with the overall positive response but it is clear that there are areas of the service provision we can review in order to improve your customer experience. We will collate the data over the Xmas break and circulate a summary of the feedback we have received at the beginning of next term. This will quantify your view of the HR service and outline the changes we have made to the SLA as a result of your feedback. Where we can make any immediate improvements to the service we offer we will do so without delay.
Following feedback from partnership headteacher meetings it has been identified that regular locality based HR briefings/CPD refreshers would be a welcome alternative/addition to the current provision. To this effect, from January, we will be offering locality based briefings to highlight key HR developments, brief you on HR papers for your termly governing body meetings and update you on improvements to your HR service. If you would like us to attend one of your partnership headteacher meetings please contact Wendy Stewart on 01670 623612/wendy.stewart@
Wishing you a merry Xmas and all the best for 2018.
Sarah Farrell
HR Operational Lead, Wellbeing and Schools
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